Refund and Returns Policy

Products Sold Directly by Smart Buy Finds

For products sold directly through Smart Buy Finds, return and refund eligibility depends on the product, its condition, the applicable supplier terms and the law.

You may contact us if a product:

• Arrives damaged or defective.
• Is incorrect or materially different from its description.
• Is missing parts or accessories included in the listing.
• Qualifies for a return under the product’s stated terms.

Where reasonably possible, retain the original packaging, accessories and proof of purchase. These requirements do not limit any rights you have under applicable law.

Affiliate Products

Some products displayed on Smart Buy Finds are affiliate products. When you follow an affiliate link, you purchase directly from the relevant retailer or marketplace, not from Smart Buy Finds.

• The retailer’s or marketplace’s return, refund, cancellation and warranty policies generally apply.
• Contact that retailer or marketplace directly about returns, refunds, delivery issues and cancellations.
• Smart Buy Finds does not process payment or issue refunds for affiliate purchases.

The retailer’s terms and your applicable legal rights govern the transaction.

Damaged, Defective or Incorrect Products

If a product purchased directly from Smart Buy Finds arrives damaged, defective or incorrect, contact us as soon as reasonably possible. Include your order number, a description of the issue and photos or videos where helpful.

We will review the issue and explain the available resolution, which may include a replacement, repair, return or refund as applicable. Your statutory rights are unaffected.

Order Cancellations

For orders placed directly with Smart Buy Finds, contact us as soon as possible if you wish to cancel. Cancellation may depend on whether the order has been processed or dispatched.

• If an order has already been dispatched, the applicable return terms and your legal rights will apply.
• For affiliate purchases, request cancellation directly from the retailer or marketplace.

Refund Processing

Once a refund for a direct purchase is approved, it will generally be issued to the original payment method where possible. Processing time may depend on the payment provider or bank.

We will communicate applicable timelines and next steps. Refund obligations under applicable law will be respected.

For affiliate purchases, the retailer or marketplace is responsible for processing refunds.

Non-Returnable Products

Certain products may have specific return restrictions, such as personalised goods, perishable items or hygiene-sensitive products, where permitted by law and disclosed at purchase.

These restrictions do not apply where a return, replacement or refund is required by law, including applicable remedies for defective, damaged or incorrectly supplied goods. Check the individual product listing for its specific terms.

Exchanges and Replacements

Exchanges or replacements for products sold directly by Smart Buy Finds depend on product availability and the issue reported. If an exchange or replacement is unavailable, another appropriate remedy may be offered as required by law.

For affiliate products, contact the retailer or marketplace.

Contact Us

For questions about orders placed directly with Smart Buy Finds, contact us through our Contact Us page. Include your order number and the email address used at checkout.